Application Detail

Please enter your meter number above, then click on the button below to populate the address.

Your meter number can be found on the second page of your power bill. Please provide your meter or sub-meter number even if your claim is not power-related.
The meter number you have entered is either incorrect or ineligible. Please check this number and try again.
Missing MeterNumber parameter : Please enter valid value.
We are currently experiencing technical difficulties looking up your meter details. Please try again later.
Please attach a recent copy of your bill for your sub-meter (either *.jpg or *.png format).
Note: Eligible claims are only payable in the name of the account holder at the affected premises.
Address of the property affected

Contact Details

Are you registered for GST?

Incident Details

Are you claiming for a power-related incident?

Damaged Property

Other Damage/Loss

Total Amount Claimed

Additional Attachments

You must provide all supporting documentation including any receipts/invoices, quotation, repair reports and/or photographs of any damaged items, and any other documentation to help substantiate your loss. Please provide a meaningful description for each attachment e.g. 'TV repair report' to enable faster processing of your claim.

Claim Payment

Your bank details
Your bank details
You will be notified of remittance via the email you have provided
Conditions of agreement – loss/damage declaration:

Supporting documentation

You must provide all supporting documentation including any receipts/invoices, quotation, repair reports and/or photographs of any damaged items.

Affirm that:
All information provided and statements made are truthful and accurate, and no information likely to affect the outcome of this claim has been withheld.
The bank account details provided are correct and Western Power is under no obligation to verify the correctness of the provided details.
The damaged property which is the subject of this claim is owned by me/us.
Neither I, nor any person claiming on my behalf, have made a claim for this damage to anyone else (including an insurer), and nor will I make such a claim if I accept any payment from Western Power in settlement of this claim.

Acknowledge and accept that:
Western Power will rely upon information supplied by me/us when determining this claim.
If, based on the information contained in this form, Western Power agrees to meet my/our claim, any payment received is made without prejudice, without admission of liability and in full and final settlement of my/our claim.
Any or all correspondence/settlements with Western Power are to be kept confidential.
Please resolve the following issues before proceeding
Click on an issue to go directly to the related section of the form.
errors found:
warnings found:

Request Received

Customer Damage Claim
Thank you, your submission has been received.

Next steps

You are required to complete these additional forms to finalize your request.
Your Reference Code is:
Please quote your reference code when enquiring about your submission.

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Request Saved

Customer Damage Claim
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Your Reference Code is:
Please note that your form will expire on .

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